With Infosec Cloud as your partner, you’ll receive expert, responsive technical advice and the opportunity to share industry best practice. In addition to our migration and optimisation support services, you will have access to our online technical portal, plus customised SLA’s that align to your business objectives.
Migration and Optimisation
We follow a standardised process that ensures your migration is seamless and painless. We have migrated over 10,000 users to cloud services and our dedicated team are with you from start to finish. All migrations are followed up with a feedback questionnaire to help us continually improve our service.
“I just wanted to let you know what a first class service Simon has provided throughout the migration process and the support thereafter. He is always friendly, helpful, prompt and knowledgeable and a real credit to Infosec.”
Chris Davidson, Magenta Living
Service Level Agreements (SLA’s)
Our SLA’s are specific, measurable, achievable, relevant and timely. We aim to be explicit in terms of what the SLA covers and recommend that the SLA is based on your specific business needs so that we can focus on the key performance metrics that are most important to you. See our SLA page for more information.
Technical Support Portal
Use our portal to raise a ticket, check the ticket status and access the technical knowledge base to find answers to common questions. You can also join one of the discussion forums to receive and share information, view the latest product and service news items and check out the ‘tips and tricks’ section. We’d also like you to submit product and service feature requests.
IT Security Health Check
We offer our customers a complimentary IT Security Health Check to optimise the use of our services. The Health Check provides an overview of your current security posture and presents high level recommendations in plain English. The information is used by Infosec Cloud and our business partners to propose and implement improvements that will ensure you receive a successful security service
To contact us please email: [email protected]
Or call: 01256 379970.