Use the portal to raise a ticket, check the ticket status and access the technical knowledge base to find answers to common questions.
You can also join one of the discussion forums to receive and share information, view the latest product and service news items and check out the ‘tips and tricks’ section. We’d also like you to submit product and service feature requests.
Infosec Cloud understands that you have made significant investment in your IT staff. Our support philosophy is based on providing response to issues while working with your IT team to enable and empower their ability to support technologies via continual knowledge transfer and sharing of best practices.
It is important for a support team to not only react to problems and issues, but to work to proactively maintain systems and infrastructure with a goal of minimising downtime and avoiding critical issues. Infosec Cloud believes in working with our customers to proactively address patches and upgrades.
In addition to ensuring availability and performance, Infosec Cloud is focused on assisting with ongoing optimisation and feature enhancements to ensure that our customers realise the full benefit from their investment in their chosen technologies and services.
Hardware and Software Support
Infosec Cloud recommends Vendor cloud services for hardware replacement and software support.
Our Support Packages
Infosec Cloud offers three different support packages to cater for most requirements. However, we are always happy to tailor our support to meet your individual needs.